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Field Service Technician


Amherst, NY, US, 14228

Job Category:  Marketing and Sales
Brand:  Watson Bowman Acme
Job Type:  Full Time
Work Location:  On-Site
Contract Type:  Permanent

WBA is a MBCC Group business headquartered in Amherst, New York. We have 130 dedicated employees working to service our customers throughout the world. The facility houses all of our business activities allowing for seamless and coordinated operations to support the very demanding array of our customers’ needs. For more than 60 years WBA has developed and manufactured products for some of the world’s most unique and complex projects. While our core focus has been in the area of expansion control for civil structures, our technical expertise has developed to be much farther reaching. Today we have expanded beyond our core products and offer specialty products and services to not only the bridge and highway market, but also the parking and stadium, and architectural structures markets.


Our reputation has been built upon our leading engineering expertise, incomparable logistics, and our focused customer service throughout the project life cycle. The Wabo® brand and our products enjoy global recognition. Our expertise in expansion joint systems design has offered us the opportunity to design and build expansion joint systems for the most demanding of projects.
We have a highly qualified staff of professional engineers and designers backed by strong relationships with national testing labs and universities.


Our professional operations team employs the principles of lean manufacturing, and enterprise resource planning tools, all supported by our formal ISO 9001-2008 and AISC quality management systems. Complimenting these are our marketing and sales, and customer service teams consisting of experienced, technical professionals trained to work with you to select and develop the right solution to your project's unique requirements. These resources are available to all of our customers.
WBA is a brand of MBCC Group, a leading supplier of construction chemicals products and solutions with operating production facilities and sales offices in more than 60 countries worldwide.

We are looking to hire a Field Service Technician located in Amherst, NY.

This is a high-level overview of the role we need you to fill for us:

This position is responsible for providing technical support to customers, including contractors, engineers, architects, consultants and other authorities in the Bridge and Parking sectors. Technical support may include product installations, product presentations/trainings, warranty issues, troubleshooting, and product development. This position requires up to 75% travel; the majority of which is on active construction sites in the United States and Canada.

These skills and experiences will make you a good fit for this role:

  • High school diploma or equivalent required; minimum of 3 years field construction experience required. Previous experience in a related industry is preferred.
  • Maintain a high standard of customer satisfaction in order to ensure delivery of service
  • Determine root cause of service interruptions and employ all available resources to troubleshoot
  • Research, resolve and respond to various customer inquiries in a timely manner; guide customers step-by-step
  • Maintain working knowledge of company's products, applications and services
  • Represent the company on reviewing and inspecting warranty claims
  • Partner with Marketing to assist in demonstrating products at trade shows or at seminars
  • Assist contractors in identifying opportunities for Watson Bowman Acme products
  • Ensures safety is always top priority; knowledge in OSHA Regulations and HEPA/RRP guidelines considered a plus
  • Must be proficient with Microsoft Suite and PDF Editing Tools; CAD experience considered a plus
  • Excellent communication skills; comfortable presenting to large audience
  • Possess the legal right to work and remain in the United States without sponsorship
  • Must be able to lift and manage material of up to 50 pounds unassisted; walk or stand for long periods of time; bend, stoop, or kneel if required; wear all required PPE such as hard hat, steel toe safety shoes, eye and hearing protection; work at elevated heights.
  • Work is performed indoors or outside in all types of weather; the equipment, tools, and tasks involved with this position require safe work methods and special care to avoid injuries to self and other workers.

We are committed to provide an environment of mutual respect and equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law.


MBCC Group believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.