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IT Support Specialist


Beachwood-Chagrin, OH, US, 44122

Job Category:  Information Technology
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  On-Site
Contract Type:  Permanent

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive construction chemicals portfolio includes concrete admixtures, waterproofing solutions, concrete repair and protection solutions, performance grouts and performance flooring solutions.


We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths, while understanding the need for sustainability, and environmental consciousness.


We are looking to hire an IT Support Specialist to work in our Beachwood, OH location.


This is just a high-level overview of the role we need you to fill for us

The IT Support Specialist will provide technical assistance to computer system users in our Beachwood Ohio office and other remote users.  This position helps analyze, troubleshoot and evaluate computer equipment, software and network problems. Assistance will be provided to clients in person and via web conferencing tools. Support focus areas for this role include: PC computer hardware and software, PC operating systems, software installation, specialty (local) software, equipment setups, directory access requests, printing, emailing, WIFI connectivity and LAN phones. The position will provide backup coverage to the IT/Business Systems Specialist.


These skills and experiences will make you a good fit for this role

  • Associate degree in Computer Science, Information Management, Information Systems or equivalent work experience
  • 5+ years of relevant Information Technology experience
  • Excellent knowledge of technical PC hardware and software, and peripheral computer equipment.
  • Expereince using and supporting a cloud based employee population. 
  • Proficient with Microsoft Windows, Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Teams, Microsoft Outlook, Google Chrome, Cofax PDF Viewer. 
  • Demonstrated experience with network programming languages, and information system management concepts
  • General knowledge of ERP and business process management software.
  • Strong organization skills and experience with IT corporate team projects.


What we can offer you as an employee of Master Builder Solutions

The total rewards that you receive as a Master Builder Solutions employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

  • We want to empower our team mates to make the best decision possible based on their personal experiences
  • We want our employees to take ownership of their roles and responsibilities
  • We want everyone to take positive action towards a rewarding goal
  • We want everyone to provide leadership to those around them regardless of their role within the company


Come BUILD YOUR CAREER with Master Builders Solutions!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.


LOCATION: Beachwood, OH