Order Management Associate


Beachwood-Chagrin, OH, US, 44122

Job Category:  Supply Chain Management
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  Flexible
Contract Type:  Permanent

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive construction chemicals portfolio includes concrete admixtures, waterproofing solutions, concrete repair and protection solutions, performance grouts, and performance flooring solutions. We offer advanced chemical solutions for new construction, maintenance, repair, or renovation of structures. Our employees form a global community of construction chemicals experts that are passionate about solving our customers’ specific challenges at all stages of construction as well as throughout the lifecycle of the structure.


We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability, and environmental consciousness.


Master Builders Solutions provides a complete portfolio of high-quality admixtures that improve the placing, pumping, finishing, and long-term performance of concrete. We are passionate about providing our customers with solutions to enhance concrete performance by:


  • Developing innovative technologies in response to customer & Industry needs
  • Providing product selection and specification guidance for admixture technologies
  • Optimizing concrete mix designs for performance and sustainability
  • Testing concrete in our world-class laboratories
  • Providing technical expertise and troubleshooting



We are looking to hire an Order Management Associate to work in our Beachwood, Ohio location.



This is just a high-level overview of the role we need you to fill for us



The Order Management associate will be part of an Order Management team that will report directly to the Order Management Specialist of Master Builders Solutions Admixtures US LLC. The primary function of the role is order entry, confirmation of stock availability and allocations, and communication regarding the ability to meet the requested date. This individual will be responsible for answering and resolving matters through incoming calls on the toll-free call queue as well as collaborating with teammates to manage group mailboxes and respond to various requests for service and/or documents internally and externally. 


Duties and Responsibilities:

  • Primary point of contact for order entry and order-related communication
  • Responsible for accurate, timely entry of all urgent manual orders, samples, returns, or order changes
  • Phone queue 800 lines and voice mailbox management
  • E-commerce (Webshop, Esker) orders review, release, and confirm
  • Follow up on credit releases for urgent orders
  • Communicate expedite requests
  • Order confirmation and communication regarding the ability to meet initial request date • Enter NCM and adjustments for order entry errors
  • Provide POD, invoices, and other documents upon request
  • Enter MTRAC Portal reported NCM’s into SAP
  • Manage order issues and order errors NCM; entry to closure



These skills and experiences will make you a good fit for this role


  • Positive, flexible, and team-oriented attitude
  • Ability to work additional hours based on business needs
  • SAP order entry experience (preferred)
  • Excellent verbal and written communication skills
  • Ability to work quickly and accurately under pressure, time, and volume demands
  • Ability to resolve conflict calmly and objectively
  • Highly organized and pro-active in approach to all responsibilities
  • Shifts are available from 8 am EST – 6 pm EST
  • High School Diploma or Equivalent required.  



What we can offer you as an employee of Master Builder Solutions


The total rewards that you will receive as a Master Builder Solutions employee goes way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.


  • We want to empower our teammates to make the best decision possible based on their personal experiences
  • We want our employees to take ownership of their roles and responsibilities
  • We want everyone to take positive action towards a rewarding goal
  • We want everyone to provide leadership to those around them regardless of their role within the company


Come BUILD YOUR CAREER with Master Builders Solutions!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


LOCATION: Beachwood, OH