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SAP Business Analyst (OTC)


Beachwood-Chagrin, US

Job Category:  Information Technology
Job Type:  Full Time
Work Location: 
Contract Type:  24526

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive construction chemicals portfolio includes concrete admixtures, waterproofing solutions, concrete repair and protection solutions, performance grouts and performance flooring solutions.


We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths, while understanding the need for sustainability, and environmental consciousness.


We are looking to hire a SAP Business Analyst (OTC) to work in the Beachwood, OH location.


This is just a high-level overview of the role we need you fill for us

The SAP Business Analyst (also known as SAP Regional Process Owner, or RPO) will be the regional Subject Matter Expert (SME) for all Order to Cash (OTC) processes for SAP S4 in the Americas.  This position will work to identify solutions and process improvements for OTC within the region, and be a visible and engaged asset to our SAP S4 OTC user community. This resource will work closely with the various business lines to understand current processes, research solutions needed to address changing business needs, and ultimately design innovative solutions within SAP S4HANA.  They will also act as a key interface between our internal teams and our 3rd party IT provider for SAP services.  Additional responsibilities include functional requirement specifications, configuration, testing, and training key-users on system functionality.


These skills and experiences will make you a good fit for this role


  • Bachelor’s degree in Computer Science, Information Management, Information Systems or equivalent.
  • Alternatively, an associate degree, combined with 5+ years of work experience with performing business process analysis, data analysis, financial reporting, database management and/or process improvement, can be considered.


  • Minimum 3 years experiences with the Order to Cash Processes in SAP/SD/MM, Sales Order Processing, Logistics Execution and Billing.  Preferably in an S4 / HANA environment.
  • 5+ years of experience providing senior-level ERP / SAP process analysis leadership and support; working with a common global template across countries or regions; working with peers across those regions to ensure consistent use and planning for SAP functionality.
  • 3+ years of experience working with 3rd party SAP consulting organizations.
  • Previous experience performing business process analysis, data analysis, and seeking opportunities for process improvements within SAP.  The ideal candidate has supported business users in multiple ERP process areas – OTC, RTR, PP, Master Data, MM, QM, etc.
  • Deep understanding of Business Partner Master data and Material Master Data
  • Demonstrated collaboration with multiple business functions – can develop new procedures, strategies, and process improvements that will enhance business productivity and streamline operations.
  • Previous experience influencing and negotiating cross functionally, without direct authority over the involved parties.
  • Has excellent communication (written and oral), presentation, and facilitation skills.


  • Excellent knowledge of SAP OTC/SD processes and functionality
  • Proficient with Microsoft 365 toolset - Windows, Word, Excel, PowerPoint, Teams, Outlook – along with typically found desktop software used in business settings.
  • Strong organization skills and experience with planning / running corporate IT projects.
  • Ability to develop new procedures, strategies, and process improvements that will enhance business productivity and data quality.
  • Direct experience in project activities of medium to large IT projects.
  • Ability to influence and negotiate cross functionally without direct authority.
  • Ability to collect, analyze and interpret both qualitative and quantitative data.
  • Ability to manage multiple ongoing projects.
  • Ability to build strong team relationships.
  • Strong communication skills (written and oral), presentation skills and team facilitation skills.
  • Ability to understand business processes and translate into technical requirements

Core Responsibilities

  • OTC Regional Process Owner – i.e. the SME for OTC in the SAP S4 HANA system for the Americas
  • Troubleshoot and support resolution related to data issues across the business, which occur within the OTC/SD modules in S4 HANA
  • Work with local and regional 3rd party service providers as needed to diagnose and resolve / recover from any OTC-related issues within the S4 HANA environment
  • Collaborate globally with the respective OTC SME’s in other regions and the global team to implement global/regional solutions within the OTC/SD modules
  • Gather requirements for, help to build business case, and then implement new applications and configurations designed to significantly improve the OTC process
  • Develop training materials and procedures, and/or train key users upon the deployment of new functionality within OTC/SD
  • Support Key User community (Customer Service, Supply Chain and other business communities)
  • Identify continuous improvement opportunities in the OTC process in America (eg. Lean-Six-Sigma projects)
  • Participates on project teams to include supervision of contract employees as required.
  • Operate his/her area/function in accordance and awareness of Company Environmental Health and Safety (EHS) policies.
  • Must understand and follow all quality initiatives and processes for ISO 9001:2000, ISO 14001:2004 and other ISO regulations, procedures and processes as they pertain to job responsibilities.


What we can offer you as an employee of Master Builder Solutions

The total rewards that you receive as a Master Builder Solutions employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

  • We want to empower our team mates to make the best decision possible based on their personal experiences
  • We want our employees to take ownership of their roles and responsibilities
  • We want everyone to take positive action towards a rewarding goal
  • We want everyone to provide leadership to those around them regardless of their role within the company


Come BUILD YOUR CAREER with Master Builders Solutions!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.