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Contact Supervisor - 2nd Shift


Mattawan, MI, US, 49071

Job Category:  Operations
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  On-Site
Contract Type:  Permanent

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive construction chemicals portfolio includes concrete admixtures, waterproofing solutions, concrete repair and protection solutions, performance grouts and performance flooring solutions. We offer advanced chemical solutions for new construction, maintenance, repair or renovation of structures. Our employees form a global community of construction chemicals experts that are passionate about solving our customers’ specific challenges at all stages of construction as well as throughout the lifecycle of the structure.


We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths, while understanding the need for sustainability, and environmental consciousness.


We are looking to hire a Contact Supervisor - 2nd Shift to service the Mattawan, MI location.


This is just a high-level overview of the role we need you to fill for us

  • Leads and coordinates the work activities of employees on one shift. Work activities include the manufacture and packaging of product and all supporting administrative functions including training, documentation, program/SOP development and execution, performance reviews and disciplining of employees consistent with company and regulatory policies and procedures. Handles special projects or work tasks as required.
  • Work in a safe and compliant manner. Meet daily manufacturing output goals and objectives; enforce company policies and procedures including regulatory and human resource related subject matter. Contributes to production operation, minimizing scrap generation, accepts responsibility, seeks new ways to improve processes and is adaptable to change. 
  • Supervise and support up to 20 employees on a shift with multi-function responsibilities. Strong leadership and communication capabilities, a good organizer and planner, strong customer service focus, strong math skills, knowledgeable in good management practices and company policies and procedures, good troubleshooter, mechanical aptitude.


These skills and experiences will make you a good fit for this role

  • Plan tasks, personnel and work activities per shift and lead employees to meet manufacturing goals, maximize efficiencies and minimize operating costs.
  • Coordinate manufacturing and packaging activities to ensure product availability and flow of product mixes to packaging equipment to maximize utilization. This includes the use of SAP to generate process orders and computer software to generate supporting paperwork and labels.
  • Support daily production activities on floor to meet goals, including the operation of manufacturing and packaging machines. Contact Supervisor will perform in each position and operate all manufacturing equipment as needed.
  • Supervisor will provide vacation or sick time coverage for mix operators, batch-tenders, leads and other shift supervisors.
  • Train employees in manufacturing and packaging work duties. Train mixers and batch-tenders on use of mixing equipment, use of process orders and proper completion of paperwork. Develop and train employees on job task SOPs.
  • Troubleshoot manufacturing processes, and manufacturing or packaging equipment to minimize downtime. Perform machine set-ups and minor repairs as required.
  • Perform regulatory audits and required duties to ensure compliance with federal and state regulations and company policies and procedures.
  • Coordinate housekeeping duties to ensure proper presentation of facility and grounds at all times. Perform hazardous waste technician duties in accordance with Hazardous Waste Policy.
  • Handle regulatory leadership responsibilities including Emergency Response coordination and waste management protocols. Must be available to respond to after-hours emergencies.


What we can offer you as an employee of Master Builder Solutions

The total rewards that you receive as a Master Builder Solutions employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.


  • We want to empower our team mates to make the best decision possible based on their personal experiences
  • We want our employees to take ownership of their roles and responsibilities
  • We want everyone to take positive action towards a rewarding goal
  • We want everyone to provide leadership to those around them regardless of their role within the company


Come BUILD YOUR CAREER with Master Builders Solutions!


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.