Customer Services Administrator - Temporary (6 Months)


Redditch, GB

Job Category:  Supply Chain Management
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  Flexible
Contract Type:  Temporary

Join our international network of experts. For more than 100 years Master Builders Solutions has offered advanced chemical solutions to construct, maintain, repair and renovate buildings and structures. Our comprehensive product portfolio encompasses admixtures to improve the workability and durability of concrete and products to repair, protect and maintain structures for longer service life.

Master Builders Solutions is a brand of the MBCC Group, employing more than 7,500 people in more than 60 countries worldwide. They combine technology with construction expertise to develop solutions that help our customers to be successful and provide sustainable construction solutions for everyone.


  • Dealing with our Flooring, Waterproofing and Repair product ranges, you will be responsible for the administration of the sales process in SAP from order receipt to delivery and invoicing, ensuring that all orders are executed in an efficient and cost-effective manner and in line with the customers' expectations.  In this role, accuracy and attention to detail are paramount.
  • You will understand the project pricing concept and ensure accurate pricing of all orders.
  • You will establish good relationships with internal departments (Quality Assurance, Regulatory Affairs, Sales Administration) and external partners (3PL, Freight Forwarders, carriers etc).
  • You will monitor and report all complaints and non-conformance issues and ensure outcomes are recorded.
  • You will provide support to the Customer Service Manager for departmental tasks as required.


Please note this is a 6 month temporary position.


  • You have several years’ experience in a customer facing order management role.
  • You are ideally educated to graduate level and APICS certified in Basics of Supply Chain Management.
  • You have strong IT skills, with the ability to work with MS Office packages, and especially SAP S4 HANA, ideally OTC modules.
  • You have good commercial awareness and knowledge of business processes.
  • You have good organisational, interpersonal and team working skills.
  • The ability to prioritise your workload and manage your customers’ expectations is essential.
  • An understanding of MBS Construction Chemicals organisation, products and customers is desirable

What We Offer in Return

The total benefits that you receive as a Master Builder Solutions employee go way beyond a monthly salary. From competitive health and insurance plans, annual sales bonus, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

Your Contact Person

Do you have any questions about the application process?

Amy Buckingham (Human Resources)

0161 727 6300 

We are committed to provide an environment of mutual respect and equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. MBCC Group believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

We prefer online applications. If it is not possible for you to apply online, you can send us your application by post. Please send only copies of your documents without folders or staples.