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Senior Technical Product Specialist

Location: 

Los Angeles, CA, US, 90013 Shakopee, MN, US, 55379 Las Vegas, NV, US, 89101 Seattle, WA, US, 98101 Salt Lake City, UT, US, 84044 Portland, OR, US, 97201 Florham Park - Park, CO, US, 80239

Job Category:  Research and Development
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  On-Site
Contract Type:  Permanent

The Construction Systems division offers advanced chemical solutions under the global umbrella brand Master Builders Solutions for the construction, maintenance, repair and renovation of structures. Built on more than 100 years of experience in the construction industry, our comprehensive portfolio encompasses waterproofing systems, sealants, concrete repair & protection systems, performance grouts, performance flooring systems and wall systems.  Employees at Construction Systems strive to meet the needs of our customers and ensure strong relationships with their peers through our core values of safety, candid and respectful communication, work smart and be agile, foster trust and teamwork, grow our people, own our results and customers first. 

 

We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths, while understanding the need for sustainability, and environmental consciousness.

 

We are looking to hire a Senior Technical Product Specialist to work remotely in support of the Western United States territory. Ideal locations would be Los Angeles, CA; Las Vegas, NV; Denver, CO, Salt Lake City, UT; Seattle, WA; Portland, OR. Other locations close to an airport for ease of travel would also be acceptable. 

 

This is just a high-level overview of the role we need you to fill for us

Product and material technical expertise related to application, training, claims & complaints, and the construction industry.  The Senior Technical Product Specialist is the “person most knowledgeable” within Master Builders Solutions, Construction Systems (MBS) regarding the use of our materials.  Ensure that any issues related to the application and field performance of our products is understood and communicated.  Responsibility includes all industries, brands, market segments and geography into which our products are sold. Support of our sales team, and customers is the paramount activity. Support of our business within cross-functional team activity is also a critical activity.

 

These skills and experiences will make you a good fit for this role

  • Product application and performance knowledge
    • Ensure consistent quality exists for product line
    • Maintain a practical ability to apply our products, under various climactic conditions
    • Inform business of potential product quality issues and how they relate to application and performance
    • Work closely with Product Managers, R&D and QE to diagnose and manage product complaints and claims
  • Product training for internal and external customers, and sales team
    • Prepare, maintain and continuously improve a series of “off-the-shelf” training packages for our product line.
    • Solicit and integrate commercial input into training program 
    • Utilize the most common and modern techniques as common elements of the training
  • Customer product complaint and claims management
  • Customer technical support
    • Jobsite inspections and recommendations
    • Generic information in response to written/telephone inquiries
    • Classroom training
    • On-site training
  • Sales representative technical support
    • Product application recommendations
    • Coordination of testing requests
    • Classroom and on-site training
  • Competitive product evaluation
    • Establish key product list
    • Obtain and compare published information
    • Test critical performance characteristics
    • Publish relevant findings
  • Maintain a high level of product technical expertise
    • Attend presentations/seminars to further technical knowledge
    • Read, trade magazines, etc.
    • Maintain professional contacts by joining organizations, associations, etc.
  • Technical representative on associations, standards committees, etc
    • Attend meetings and contribute to objectives of group
    • Ensure company's interests are well maintained

 

What we can offer you as an employee of Master Builder Solutions

The total rewards that you receive as a Master Builder Solutions employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

  • We want to empower our team mates to make the best decision possible based on their personal experiences
  • We want our employees to take ownership of their roles and responsibilities
  • We want everyone to take positive action towards a rewarding goal
  • We want everyone to provide leadership to those around them regardless of their role within the company

 

Come BUILD YOUR CAREER with Master Builders Solutions!

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

 

LOCATION: Los Angeles, CA; Las Vegas, NV; Denver, CO, Salt Lake City, UT; Seattle, WA; Portland, OR