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Technical Field Specialist

Location: 

Singapore, SG

Job Category:  Marketing and Sales
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  On-Site
Contract Type:  Permanent

Join one of the leading suppliers for construction chemicals and solutions worldwide! Master Builders Solutions offers advanced chemical solutions for the construction, maintenance, repair and renovation of structures. The brand is built on more than 100 years of experience in the construction industry. Our comprehensive portfolio encompasses concrete admixtures, cement additives, chemical solutions for underground construction, waterproofing systems, sealants, concrete repair & protection systems, performance grouts, performance flooring systems, tile-fixing systems, expansion joints & control systems and wood protection solutions. Master Builders Solutions is a brand of MBCC Group, a leading supplier of construction chemicals products and solutions with operating production facilities and sales offices in more than 60 countries worldwide.

Job Summary

To provide technical support & expertise to support the CS & UGC business, with frequent interaction with the sales team and external parties such as applicators and customers.

Responsibilities

Technical Service & Support:
1. To provide and innovate the method to prepare cured samples/sample blocks as technical support to sales team & CS + UGC business.
2. Act as an active member to provide technical support such as conducting product training and demo to the sales team, applicators & end-users.
3. Act as a technical service provider to handle customer complaints including site visits & follow-up as well as preparing investigation reports.
4. To carry out site visits to ensure systems were carried out in the correct method and meet customer expectations.
5. Build positive working relationships with applicator customers, conduct quality reports, and assess competence levels via practical assessments.
6. Provide expertise in technical support to sales team & customer for pre-and post-sales.

 

Product Application & Development:
1. Assist in product development & production optimization exercise to meet business needs.
2. To provide technical guidance/assistance to customers for product application, troubleshooting through an engaging salesperson, customers and carry out lab test to share and enhance customer product knowledge
3. Responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests.
4. To provide technical advice in relation to CS + UGC products to internal staff with the objective of raising the technical capabilities of the organization.

 

Others:
1. Prepare and maintain a record of all in-house & external test data to ensure traceability of critical & important information. Analyze test results and report findings as well as put forward recommendations for improvement needs where necessary.
2. Ensure safe practices are followed at all times. 
3. Ensure that lab tools & equipment used are clean and well maintained after use. Also to maintain the cleanliness of the laboratory after each trial or testing activity.
4. Revalidation of expiring CS & UGC products.
Communicate with independent laboratories & other external parties for all company products related testing.

 

Experience

1.Diploma in Civil Engineering, Chemistry or a related field

 

Technical & Professional Knowledge

1. Knowledge in construction chemicals related products
2. Hands-on and know-how in application of construction chemicals products such as industrial flooring, grouting & waterproofing systems

 

Education

1Diploma in Civil Engineering, Chemistry or a related field

We are committed to provide an environment of mutual respect and equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. MBCC Group believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.