Customer Service Trainee


Swinton, GB

Job Category:  Supply Chain Management
Brand:  Master Builders Solutions
Job Type:  Full Time
Work Location:  Office
Contract Type:  Permanent

Join our international network of experts. For more than 100 years Master Builders Solutions has offered advanced chemical solutions to construct, maintain, repair and renovate buildings and structures. Our comprehensive product portfolio encompasses admixtures to improve the workability and durability of concrete and products to repair, protect and maintain structures for longer service life.

Master Builders Solutions is a brand of the MBCC Group, employing more than 7,500 people in more than 60 countries worldwide. They combine technology with construction expertise to develop solutions that help our customers to be successful and provide sustainable construction solutions for everyone.


  • You will be responsible for the administration of the Admixture Systems, Watertight and UGC sales order processes. From order receipt through to delivery and invoicing, together with pro-actively contacting customers to ensure full utilisation of the division’s tankers
  • Entering orders on SAP, as well as providing support with maintenance of price files within our system and Salesforce
  • You will liaise with internal departments and external suppliers to resolve any customer queries, taking corrective steps if or when problems arise
  • Inform relevant sales representatives of any issues with customers, deliveries, or credit/accounts receivable
  • You will also handle general enquiries and consult with other internal departments to provide customers with information as and when requested
  • You will work with the team members and hauliers to ensure the haulage charges are maintained and agreed on both sides, so charges can be posted for payment on a weekly basis
  • In addition, you will be involved in other projects as requested by the Team Leader on an ad-hoc basis


  • A highly motivated self-starter, you will be able to work well in a multidisciplinary team or on your own initiative
  • You have a desire to develop yourself to become a great Customer Services team member
  • You have a good level of education (minimum GCSE’s)
  • You have strong IT skills, with the ability to work with MS Office packages and be keen to learn new software packages such as SAP S4 HANA and Salesforce ideally
  • You have good organisational, interpersonal and team working skills
  • The ability to prioritise your workload is essential
  • Logical thinking and service minded
  • Good social and communication skills, and strive to be a good representative of MBCC Group

Salary and Benefits

Salary of £22,870 per annum, dependent on experience. You will be working 36.25 hours per week, Monday – Friday.

We offer a superb benefits package, that includes:

  • Annual Bonus Scheme
  • 25 days Annual Leave (plus bank holidays), increasing by 1 day per year after 5 years’ service
  • Private Healthcare
  • Pension Scheme (up to 10% employer contributions)
  • Life Assurance
  • Employee Assistance Programme 

What We Offer in Return

The total benefits that you receive as a Master Builder Solutions employee go way beyond a monthly salary. From competitive health and insurance plans, annual sales bonus, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.

Your Contact Person

Do you have any questions about the application process?

Amy Buckingham (Human Resources)

0161 727 6300

We are committed to provide an environment of mutual respect and equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. MBCC Group believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

We prefer online applications. If it is not possible for you to apply online, you can send us your application by post. Please send only copies of your documents without folders or staples.