Title:  SAP OTC Global Process Owner


Home /Virtual Office, OH, US, 44122

Job Category:  Information Technology MBS
Brand:  master-builders-solutions
Job Type:  Full Time
Work Location:  On-Site

SAP Business Analyst (OTC)


About Us:

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness.


Role Overview:

The SAP Business Analyst (OTC) also known as as SAP Regional Process Owner, or RPO will be the regional Subject Matter Expert (SME) for all Order to Cash (OTC) processes for SAP S4 in the Americas.  This position will work to identify solutions and processes improvements for OTC within the region, and be a visible and engaged asset to our SAP S4 OTC user community.  This resource will work closely with the various business l8ines to understand current processes, research solutions needed to address changing business needs, and ultimately design innovative solutions with SAP S4HANNA.  They will also act as a key interface between our internal teams and our 4rd part IT provider for SAP services.  Additional responsibilities include functional teams and our 3rd party IT provided for SAP services.  Additional responsibilities include functional requirement specifications, configuration, testing, and training key-users on system functionality.



  • Bachelor’s degree in Computer Science, Information Management, Information Systems or equivalent.
  • Alternatively, an associate degree, combined with 5+ years of work experience with performing business process analysis, data analysis, financial reporting, database management and/or process improvement, can be considered.
  • Minimum 3 years experiences with the Order to Cash Processes in SAP/SD/MM, Sales Order Processing, Logistics Execution and Billing. Preferably in an S4 / HANA environment.
  • 5+ years of experience providing senior-level ERP / SAP process analysis leadership and support ;working with a common global template across countries or regions; working with peers across those regions to ensure consistent use and planning for SAP functionality.
  • 3+ years of experience working with 3rd party SAP consulting organizations.
  • Previous experience performing business process analysis, data analysis, and seeking opportunities for process improvements within SAP. The ideal candidate has supported business users in multiple ERP process areas – OTC, RTR, PP, Master Data, MM, QM, etc.
  • Deep understanding of Business Partner Master data and Material Master Data
  • Demonstrated collaboration with multiple business functions – can develop new procedures, strategies, and process improvements that will enhance business productivity and streamline operations.
  • Previous experience influencing and negotiating cross functionally, without direct authority over the involved parties.
  • Has excellent communication (written and oral), presentation, and facilitate on skills.

Core Responsibilities:

  • OTC Regional Process Owner – i.e. the SME for OTC in the SAP S4 HANA system for the Americas
  • Troubleshoot and support resolution related to data issues across the business, which occur within the OTC/SD modules in S4 HANA
  • Work with local and regional 3rd party service providers as needed to diagnose and resolve / recover from any OTC-related issues within the S4 HANA environment
  • Collaborate globally with the respective OTC SME’s in other regions and the global team to implement global/regional solutions within the OTC/SD modules
  • Gather requirements for, help to build business case, and then implement new applications and configurations designed to significantly improve the OTC process
  • Develop training materials and procedures, and/or train key users upon the deployment of new functionality within OTC/SD
  • Support Key User community (Customer Service, Supply Chain and other business communities)
  • Identify continuous improvement opportunities in the OTC process in America (eg. Lean-Six-Sigma projects)
  • Participates on project teams to include supervision of contract employees as required.
  • Operate his/her area/function in accordance and awareness of Company Environmental Health and Safety (EHS) policies.
  • Must understand and follow all quality initiatives and processes for ISO 9001:2000, ISO 14001:2004and other ISO regulations, procedures and processes as they pertain to job responsibilities.


  • Excellent knowledge of SAP OTC/SD processes and functionality
  • Proficient with Microsoft 365 toolset - Windows, Word, Excel, PowerPoint, Teams, Outlook – along with typically found desktop soft ware used in business settings.
  • Strong organization skills and experience with planning / running corporate IT projects.
  • Ability to develop new procedures, strategies, and process improvements that will enhance business productivity and data quality.
  • Direct experience in project activities of medium to large IT projects.
  • Ability to influence and negotiate cross functionally without direct authority.
  • Ability to collect, analyze and interpret both qualitative and quantitative data.
  • Ability to manage multiple ongoing projects.
  • Ability to build strong team relationships.
  • Strong communication skills (written and oral), presentation skills and team facilitation skills.
  • Ability to understand business processes and translate into technical requirements


What We Offer:

As an employee of Master Builder Solutions, you will enjoy competitive health and insurance plans, robust retirement benefits with company-matching contributions, and continuous opportunities for learning and growth. Our work environment fosters collaboration, teamwork, and safety. We reward our employees with challenging and rewarding experiences, ongoing educational development, and a commitment to lifelong learning. Join our team and take ownership of your role while positively impacting our global organisation.

We believe in empowering our employees to make informed decisions based on their experiences, taking ownership of their responsibilities, and driving positive action towards rewarding goals. Regardless of your role, we encourage you to provide leadership and contribute to the success of our company.

Build your career with Master Builders Solutions and be part of a dynamic and rewarding journey!


Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



Location:  Beachwood, OH


Nearest Major Market: Cleveland